78bat Privacy Policy

78bat ("we", "us" or "our") is committed to protecting the privacy and security of every person who uses the 78bat Platform ("Platform"). This Privacy Policy describes how we collect, use, store, share and protect personal information relating to registered users, visitors and prospective players (collectively, "you" or "your") in connection with your use of the Platform.

By registering an account on the Platform or by continuing to access and use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must stop using the Platform immediately.

This Privacy Policy should be read alongside the 78bat Terms & Conditions. Defined terms used in this Policy have the same meanings as in the Terms & Conditions unless the context requires otherwise. We may update this Policy from time to time; the most current version is always available on the Platform with its effective date clearly shown.

78bat processes your personal information only for specific, legitimate purposes. We use the information we collect for the following purposes:

• To create, manage and administer your 78bat account, including processing your registrations, verifying your identity through KYC, and maintaining account security.
• To process deposits and withdrawals, verify payment method ownership, and maintain accurate transaction records in compliance with financial regulations.
• To deliver and improve our gaming products, personalise your experience on the Platform, and provide customer support.
• To comply with our anti-money-laundering (AML) and counter-terrorist financing (CTF) obligations, including monitoring transactions for suspicious activity and reporting to relevant authorities where required by law.
• To enforce our responsible gaming programme, including monitoring for indicators of problem gambling behaviour and intervening where necessary to protect player welfare.
• To send you service-related communications, such as account notifications, security alerts, deposit confirmations and withdrawal updates. We may also send you promotional communications about 78bat offers and bonuses where you have consented to receive them.
• To detect, investigate and prevent fraud, cheating, collusion, money laundering, technical abuse and any other conduct that breaches our Terms & Conditions.

We do not use your personal information to make fully automated decisions that produce legal or similarly significant effects about you without human review. Where automated analysis is used (for example, fraud detection or responsible gaming alerts), a human review is available upon request.

We process your personal information on the following legal grounds:

• Contract performance — processing necessary to provide the Platform services you have requested, including account management, gaming, deposits and withdrawals.
• Legal obligation — processing required to comply with applicable law, including KYC, AML/CTF obligations, responsible gaming requirements and cooperation with law enforcement.
• Legitimate interests — processing for fraud prevention, Platform security, improving our services, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — where we send you promotional communications about 78bat offers, we do so on the basis of your consent, which you may withdraw at any time by contacting our support team at [email protected].

78bat does not sell your personal information to third parties. We may share your personal information with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment service providers — including bKash, Nagad, Rocket, Upay and card processing partners — solely to the extent required to process your deposits and withdrawals.
• Identity verification and KYC service providers, engaged to assist us in verifying your identity and meeting our regulatory obligations.
• Game content providers (such as Pragmatic Play, Evolution Gaming and other studios) to the extent technically necessary to deliver game sessions from their platforms to you.
• Competent regulatory, law enforcement and government authorities, where we are required or permitted by law to make such disclosures, including in response to court orders or official investigations.

All third parties with whom we share personal information are required to handle it securely, use it only for the purposes for which it was shared, and comply with applicable data protection standards. We do not permit our service providers to use your personal information for their own marketing or commercial purposes.

78bat uses cookies and similar tracking technologies to operate the Platform, remember your preferences and improve your experience. The types of cookies we use are:

• Strictly necessary cookies — required for the Platform to function, including session authentication and security tokens. These cannot be disabled without disrupting Platform functionality.
• Functional cookies — used to remember your language preference, account settings and display preferences so you do not need to reset them each time you visit.
• Analytics cookies — used to understand how users navigate the Platform, which features are used most, and where technical issues arise, so we can prioritise improvements.
• Security cookies — used to detect fraudulent activity, identify potentially compromised sessions, and protect the Platform and its users from malicious behaviour.

Most mobile browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will affect Platform functionality. Disabling functional or analytics cookies will not prevent you from using the Platform but may limit certain personalisation features.

78bat retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policies. In general, account records, transaction data and identity verification documents are retained for a minimum of five years following account closure, in line with standard AML/CTF record-keeping requirements. After the applicable retention period has elapsed, your personal information will be securely deleted or anonymised so that it can no longer be linked to you.

Where we process your data on the basis of consent (for example, for promotional communications), we will retain that data only until you withdraw your consent or until the data is no longer needed for the purpose for which it was collected, whichever comes first. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

78bat implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and secure data backup procedures.

Despite these measures, no method of data transmission over the internet or method of electronic storage is completely secure. If you believe your account has been compromised or if you notice any suspicious activity on your account, please contact the 78bat support team immediately at [email protected] so that we can take prompt action to protect your account.

The 78bat Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that personal information has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and you believe that a person under 21 in your care has created a 78bat account, please contact us immediately at [email protected].

The Platform may contain references to third-party game providers and payment partners. These third parties operate under their own privacy policies and data handling practices, which are independent of 78bat. 78bat is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

78bat reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users by posting a prominent notice on the Platform and, where we hold your email address, by sending you a notification email. The updated Policy will carry a new effective date at the top of the document. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how 78bat protects your personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal information 78bat holds about you, please contact our support team at [email protected]. Our team is available 24/7 and will handle all privacy-related queries with appropriate confidentiality and care.